terms & conditions (scotland)

HEATHERLEA UK HOLIDAYS TERMS AND CONDITIONS OF BOOKING

Heatherlea (Scotland) Ltd is a limited company incorporated in Scotland under the Companies Act 1985, as Company No 214912. Registered office is The Mountview Hotel, Nethybridge, Inverness-shire, PH25 3EB.

1. Provisional reservations may be made by telephone, but must be confirmed in writing within seven days. A confirmed reservation is made once a Booking Form, together with correct deposit has been received from you and confirmed in writing by us. At this point we will also invoice you for the outstanding balance, which must be paid at least eight weeks prior to date holiday begins to reconfirm your booking. Should this final payment fail to reach us by the date specified on your invoice, we reserve the right to cancel your booking without any refund.

2. You may cancel your booking in writing at any time. To cover administration charges, we will retain your deposit in the event of any cancellation by you. In the event of cancellation by you within eight weeks of date holiday begins, the full price of the holiday is payable. We strongly recommend that you purchase insurance against possible cancellation by you of your holiday.

3. No alteration will be made to the prices stated on this website in respect of UK holidays, with the exception of changes made necessary by any increase in VAT. Prices are fully inclusive of accommodation, meals, transport and guidance as specified. Travel, insurance and personal expenditure (drinks, telephone charges, postcards etc) is not included. Heatherlea reserve the right to make alterations to the specification of any holiday, although we will endeavour not to make such changes. We will if possible advise you before departure, but are not obliged to do so or pay you any compensation.

4. In the unlikely event of cancellation by Heatherlea, all monies paid by you to us will be refunded. No additional payment, whether as compensation or otherwise, will be payable by Heatherlea in respect of our cancellation.

5. Heatherlea accept no responsibility for any loss or damage to your personal goods or for your personal accident or injury. Heatherlea do not take responsibility for any loss or injury resulting from any act or omission by third parties or persons beyond our control. Guests are advised to obtain adequate insurance against personal loss and injury before travelling.

6. Heatherlea accept no responsibility where provision of services is not available for reasons beyond our control. This includes ferry services, estate access and the effects of adverse weather conditions.

7. If you have any special requests you must inform us in writing before you travel. This includes health requirements, dietary requirements, provision of courtesy collection from Aviemore, and provision of facilities within The Mountview Hotel and elsewhere.

8. In the unlikely event that you have a complaint, please notify us as soon as possible so that we may act promptly. This Contract and these conditions shall be governed by Scottish Law only, and by accepting them you consent to the exclusive jurisdiction of the Scottish Courts.